Mutual insurance

With consistent high-quality and personalised service, rest assured that Centro Médico Teknon will provide you with continuous support throughout your stay, complementing the hospital's medical and nursing care.

The Centre has all the necessary medical specialities for comprehensive patient care. We have a prestigious team of professionals and the most advanced technology.

Operating with a focus on meticulous detail, Centro Médico Teknon is committed to exceptional service to guarantee your utmost comfort and satisfaction during your stay with us.

Guide for surgery patients with mutual insurance

Upon arrival at the clinic, the patient will first check in at Admissions and a porter/assistant will then bring him/her to the assigned room.

Once in the room, you will be informed of the room's features and how to use the bell to call the nursing staff. The nursing staff will then proceed to carry out an assessment before the procedure.

Tests that should also be brought:

• Informed consent
• Complete pre-operative:
• Analytics
• X-rays
• ECG
• Complementary tests
• PCR
• List of medication you take regularly
• The patient must remove dentures, nail polish, earrings, etc.

Clinical information

During your admission, the doctor attending to you will inform you about the tests that will be performed and the progress of your health condition.

Support

In the event of surgical admission, once the surgery is complete, the patient will be transferred to the post-operative recovery unit, where they will remain under observation until a decision is made regarding their transfer to a ward or another inpatient unit.

Minors must always be accompanied by a family member or designated companion, and we recommend that elderly patients be accompanied as well.

Visits

We don't have established visiting hours for inpatients, but it's suggested that visits wrap up by 8 p.m. to help patients get their necessary rest.

Discharge

You will be informed of your discharge as soon as the medical team deems it feasible. Whenever possible, you will be notified 24 hours in advance so that you and your family can make the necessary arrangements.

The doctor will give you the discharge report, which will include instructions on care and medication you should take.

The hospital staff will provide you with the documentation related to your admission and will explain how to process your administrative discharge.

Services

Customer Service

Located directly in front of the Marquesa café, this service is available to all patients and their companions at the centre. Its main purpose is to make their stay as comfortable as possible and answer any questions or address any needs they may have in relation to their admission or visit.

Cafeteria

Centro Médico Teknon has a cafeteria and restaurant service available for companions, family members and visitors. Its extensive opening hours allow you to visit at any time of day and order takeaway meals.

Food and drink vending machines are also available on all hospital wards.

Laundry

We offer a laundry service for inpatients. To request this service, please contact the cleaning staff, who will provide you with the schedule and applicable rates.

Hairdressing/ aesthetics

Patients and their companions may request hairdressing and aesthetics/beauty services by informing the ward nursing staff.

Wi-Fi

We offer complimentary Wi-Fi. Please ask at the main reception or the floor staff for the password.

Meals

A team of dietetics and nutrition specialists at the hospital will ensure that you receive a balanced diet that is appropriate for your personal situation.

If you have any special dietary requirements, please inform the ward nursing staff and we will endeavour to accommodate them.

If your insurance company covers meals for your companion, you must collect the vouchers from the admissions department and hand them in at the cafeteria.