Patient Care Service

Practical information for patients at the centre

Centro Médico Teknon wants you to have the most comfortable stay possible. For this purpose, you will get a guide with all the necessary information concerning admission and discharge, advice and recommendations during your stay at the centre, and services for companions and visitors.

The Healthcare Ethics Committee is a multidisciplinary advisory body that integrates various moral ideologies from the healthcare environment. Its function is to assist citizens and health professionals in guiding their actions in cases where there are moral conflicts in clinical practice, within the framework of respect for human dignity and human rights.

After two years of working as the Promotional Committee for the Healthcare Ethics Committee of the Dexeus University Hospital, Centro Médico Teknon and Quirónsalud Hospital Barcelona, the Directorate-General for Health Planning and Regulation of the Department of Health of the Government of Catalonia accredited the three hospitals in 2015 to definitively establish the committee, approving its internal operating rules. Shortly afterwards, El Pilar Hospital was added, leaving the healthcare ethics committee as the reference point for the four hospitals in the Quirónsalud group in Barcelona.

Committee functions

• Advise on the resolution of difficult cases in healthcare practice that raise conflicts of moral or spiritual values for the different individual convictions of those involved.
• Develop guidelines, protocols or recommendations with guidelines for action that facilitate the handling of frequent situations that may give rise to ethical dilemmas when taking action.
• Collaborate in the training of professionals from the four centres in the field of bioethics.

As stated in its operating rules, professionals from the four hospitals, users or family members associated with them, and management bodies may access the HEC to request advice, guidance or counselling.

COMPOSITION

CHAIR:

Vicente Molina (Doctor. Dexeus)

SECRETARY:

Clara González (Biologist. Dexeus)

COMMITTEE MEMBERS:

Antoni Badrinas (Doctor. Teknon)

Doris Barcia (Quality and clinical documentation. Teknon)

Cristina Berenguer (Attorney, not affiliated with the institution)

Montserrat Boada (Biologist. Dexeus)

Carmen Cambray (Doctor. Dexeus)

Joan Casals (Doctor. Quirónsalud Barcelona)

Isidro Díaz de Bustamante (Attorney)

Immaculada Fortea (Nurse. Teknon)

María Teresa Gómez (Doctor. Teknon)

Tricce Ibáñez (Nurse. Dexeus)

Gracia Lasheras (Doctor. Dexeus)

María Dolores Moral (Nurse. El Pilar)

Paloma Pifarré (Doctor. Quirónsalud Barcelona)

Mercè Riera (Doctor. Dexeus)

Montse Roca (Psychologist. Quirónsalud Barcelona)

Carmen Sánchez (Customer service. Dexeus)

Daniel Serrano (Pharmacist. El Pilar)

Santiago Viteri (Oncologist. Dexeus)

Contact data

You can contact the Healthcare Ethics Committee by e-mail at ceabarcelona@quironsalud.es

You can also receive assistance by telephone by calling the following numbers for each centre:

• Dexeus University Hospital 636 041 226
• Centro Médico Teknon 660 586 212
• Quirón Hospital Barcelona 93 552 00 86
• El Pilar Hospital

Patient rights

• To be respected in their personal privacy and treated with dignity and humanity.
• To be treated according to the current state of medical science, with speed and competence.
• To be guaranteed the strict confidentiality of your data and all information related to your case, which will not be disclosed without your consent.
• To receive all accurate and understandable information about your illness, the different ways of treating it, the results that can be expected, and its possible adverse effects.
• To be able to participate in decisions concerning the choice of treatment, to give consent for its implementation and to withdraw such consent.
• To be able to opt out of receiving information and refrain from participating in decision-making by designating the person to whom you transfer those rights.
• To be able to present a document expressing your advance decision regarding care or treatment in situations where you may be unable to express your wishes.
• To seek a second opinion from a consultant who will review the diagnosis and treatment plan.
• The freedom to choose your own doctor.
• To receive care in accordance with professional ethical standards.
• To be able to submit complaints or suggestions about individuals and services, and receive a prompt response.
• To receive spiritual and religious care.

Patient duties

• Know your rights and responsibilities; exercise and fulfil them reasonably.
• Provide accurate and complete information about your illness and the treatments you may undergo, so that you can receive the appropriate care.
• Obtain the information necessary to give informed, conscious, and deliberate consent to medical interventions.
• Accept the consequences of your free and informed decisions.
• Respect the professionals, facilities and property of Dexeus University Hospital.
• In this document, you will find the rights and responsibilities of patients at Dexeus University Hospital.

Given that decision-making related to present (or future) health problems so that it can be applied when the person is unable to decide for themselves is a right recognised by current legislation, advance directives serve to ensure that when the person who signs them finds that, for physical or mental reasons, they cannot express their wishes, they receive healthcare that respects their life plan and that the instructions and personal criteria set by them are followed.

It is always advisable to do so after receiving all the necessary information from your doctor or healthcare staff. It is advisable to hold a discussion between the person who wishes to make advance directives, healthcare professionals and the family, followed by careful consideration.

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Who needs a transplant?

Individuals who are ill and suffer irreversible damage to one of their organs that cannot be cured by other types of medical treatment. Transplantation is their only solution to avoid death or to enjoy a better quality of life.

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Falls are one of the issues that concern us most at Centro Médico Teknon. Sometimes, not wanting to bother others or wanting to do the same activities as at home are reasons that can lead to a fall.

After assessing your risk, nursing professionals will implement a series of measures designed to prevent you from falling; but if you help us, together we will reduce the likelihood of this happening.

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Medicines help us maintain and/or improve our health, but it is very important to take them properly to prevent them from being harmful or dangerous.

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CENTRO MÉDICO TEKNON
Vilana, 12 08022 Barcelona
Phone. (+34) 93 290 62 00 / 900 301 013
web.tkn@quironsalud.es

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We are interested in hearing your opinion, comments, and any suggestions you may have about our services. We would thus appreciate if you would complete one of the surveys below to assist us in pinpointing areas needing enhancement and rectifying any identified issues or areas in which we can improve.

Our desire and objective is to offer the highest quality of services to our patients and their companions, therefore, your cooperation is deeply appreciated.

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You can download the form here. Tick the access right box to request clinical documentation.

Send your duly accredited request form by e-mail to: Info.tkn@quironsalud.es

Required accreditation

The Management Committee of Centro Médico Teknon has decided that, due to the increase in COVID-19 infections in Barcelona and its metropolitan area and the new recommendations from the Government of Catalonia, the following measures will be implemented:

• INPATIENT CARE, EMERGENCY DEPARTMENT, ICU, OTHER AREAS: one companion per patient
• OUTPATIENT CONSULTATIONS AND DIAGNOSTICS DEPARTMENTS: no companions are permitted.
• PATIENTS UNDER ISOLATION MEASURES may not be accompanied. Information will continue to be provided to families by telephone, and video calls will remain available.

Please bear in mind:

• Wash your hands with soap and water or at least use hand sanitiser when entering and leaving the centre.
• ALWAYS keep your mask on, properly positioned, adjusting it to your nose and covering your mouth.
• Do not loiter in corridors and common areas.
• Our staff is at your disposal to answer any questions you may have.

THANK YOU FOR YOUR COOPERATION

We provide this service so you can send messages to patients admitted at Centro Médico Teknon. Simply specify the patient's name and room number (if known). We deliver messages to patient rooms from Monday to Friday. Thank you for your cooperation.

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Centro Médico Teknon is located in a residential area in the upper side of Barcelona, on Carrer Vilana, next to Passeig de la Bonanova, in a quiet neighbourhood easily accessible by public and private transport.

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Below you will find a selection of hotels and apartments near Centro Médico Teknon.

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