Quality, patient safety, and infection prevention policy

Quirónsalud, as a leading healthcare provider in Spain, has an extensive network of hospitals and medical centres nationwide, covering all medical specialities.

Through our integration with the hospital division of Fresenius Group's Helios Health, we are now part of Europe's leading provider of specialised healthcare services.

As a result, we have created a management model founded on a firm commitment to excellence. We are committed to caring for people's health and wellbeing by providing healthcare services that are safe, accessible, efficient, satisfactory, and of the highest quality. Our goal is to create a strong identity through an efficient hospital network that promotes innovation, research, and teaching.

At Quirónsalud, we are committed to leading excellence by focusing on three strategic pillars: health, experience, and efficiency

We equip all our centres with safe, functional infrastructure, highly qualified professionals, state-of-the-art equipment, and standardised processes in line with excellence in clinical practice; all under the fundamental principle of compliance with legal, regulatory, and other requirements affecting healthcare management.

At Quirónsalud, we promote healthcare excellence through a continuous improvement management approach that fundamentally relies on measuring key indicators and setting clear, specific improvement goals. These objectives involve all organisational levels, and their deployment and continuous evaluation provide feedback to identify and implement new commitments. We also assess the quality of the services provided by our suppliers.

We work to help create a safe environment for patients, their families, healthcare and administrative staff, and the local community by implementing safe practices such as infection surveillance, prevention, and control, as well as managing other healthcare-related safety incidents. To this end, we encourage continuous professional development by fostering knowledge, values and a culture of safety in care activities, while facilitating internal reporting and management of safety incidents and maintaining confidentiality throughout the process.

As part of our commitment to quality, Quirónsalud’s senior management actively supports obtaining and maintaining certifications in UNE-EN-ISO 9001, UNE 179006, and UNE 179003 standards, as well as accreditations in complementary management models such as Joint Commission International and EFQM.

Quality and Patient Safety Department

Healthcare and Research Department